Question 1

What time can I check-in and check-out?

Accepted Answer

The check-in time at Bayview Gardens Hotel is 1:00 PM (13:00), and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request and subject to confirmation.

Question 2

Do you allow early check-in and late check-out?

Accepted Answer

We honor requests for early check-in and late check-out, but availability is subject to confirmation.

Question 3

Do you have wifi?

Accepted Answer

Stay connected during your stay with Free WiFi in every room.

Question 4

Can I store my bag?

Accepted Answer

Yes, we offer luggage storage free of charge.

Question 5

Can I bring my pet inside the hotel?

Accepted Answer

Unfortunately, we are unable to accommodate pets in our rooms or any of our common areas.

Question 6

Do you offer parking slots for hotel guests?

Accepted Answer

We offer covered motorbike parking only. No car parking is available.

Question 7

Do you offer accommodation for the physically challenged?

Accepted Answer

Bayview Gardens Hotel is perched on a hillside with stairs and ramps to every room. It is not suitable for guests with mobility issues.

Question 8

What is your linen & damage policy?

Accepted Answer

Charges apply for stains and damage caused intentionally or unintentionally. Penalties vary depending on the damage and are determined by the Manager.

Question 9

What is your smoking policy?

Accepted Answer

A designated smoking area is provided. Smoking and vaping are not allowed inside rooms. Ashtrays are provided outside rooms.

Question 10

Do you offer an airport shuttle service?

Accepted Answer

Yes, a personal pick-up service is available with 3 hours’ notice for IDR 110,000. Alternatively, airport taxis are available for IDR 70,000.

Question 11

Where can I make a reservation?

Accepted Answer

Email bayviewgardens@gmail.com or visit www.bayview-gardens.com.

Question 12

Can I cancel my booking?

Accepted Answer

Yes, contact us directly to cancel. If you booked via an online site, please cancel through them.

Question 13

What is your cancellation policy?

Accepted Answer

We provide a full refund including any deposit paid for any cancellation received up to 8 days before the booked arrival date. No refund is payable for cancellations received within 8 days of the booked arrival date.

Question 14

What payment methods are accepted?

Accepted Answer

We accept cash and all major credit cards.

Question 15

Does the online rate include breakfast?

Accepted Answer

Yes, breakfast is included in the rate.

Question 16

Do kids stay free?

Accepted Answer

No, room rates are based on total occupancy regardless of age. 🧒

Question 17

Are extra beds available?

Accepted Answer

No, our furniture is built-in and we do not offer extra beds.

Question 18

Are guests allowed in the hotel room?

Accepted Answer

Guests may visit, but overnight stays beyond room capacity incur extra charges.

Question 19

Does my room have a safe deposit box?

Accepted Answer

Yes, a safe is provided in every room for valuables. The hotel is not liable for any losses.

Question 20

What amenities are included in each room?

Accepted Answer

Each room includes free high-speed Wi-Fi, air-conditioning, balcony or terrace, en-suite bathroom, toiletries, refrigerator, tea and coffee maker, electric kettle, hairdryer, safe, desk, outdoor furniture, and more. Villas include sofa beds.

Question 21

How deep is the water in the pool?

Accepted Answer

The pool is 1.5 meters deep and there is no shallow area. The pool is not suitable for small children. All children must be supervised by an adult at all times.

Question 22

Is laundry service provided?

Accepted Answer

Yes, laundry and ironing services are available for an extra fee.

Question 23

What languages are spoken by the staff?

Accepted Answer

English and Indonesian are spoken.

Question 24

What dining options are available on-site?

Accepted Answer

The hotel features a restaurant, bar, snack bar, coffee house, and offers room service.

Question 25

Can I request in-room dining?

Accepted Answer

Yes, room service is available for in-room dining.

Question 26

Do you allow outside massage providers?

Accepted Answer

yes, outside spa services providers are allowed. You can check with reception, as there are a few Spa Call Services available.

Question 27

I want to inquire about an event. How do I do that?

Accepted Answer

Email bayviewgardens@gmail.com and our events team will respond within 24 hours.

Question 28

Do you offer catering?

Accepted Answer

Yes, catering is available for events. Contact our sales team for details.

Question 29

Do you offer tours?

Accepted Answer

Bayview Gardens Hotel does not have any commercial affiliations with tour operators or dive companies, however, our reception staff are happy to assist you to make contact with an operator upon your arrival.

Question 30

What about day trips to Komodo Island?

Accepted Answer

These depart daily and visit many spectacular destinations—lunch is included. Our staff will assist you to contact the tour company.